Terms of Service

Last updated: 10 May 2026

These Terms of Service (“Terms”) govern your use of the website at wherefromhere.com.au (the “Service”), operated by Shannon Jackson (ABN 50 931 918 712) (transitioning to DJSW Group Pty Ltd) (“WhereFromHere”, “we”, “us”, “our”).

By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

WhereFromHere is a travel comparison website. We aggregate and present third-party hotel, flight, and car rental information so you can compare options. We are not a travel agent, tour operator, airline, hotel, or car rental provider. We do not contract with you to provide any travel service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Scrape, copy, or systematically extract content from the Service without our prior written consent.
• Submit false, misleading, or fraudulent enquiries via our forms.
• Interfere with the Service’s security, stability, or availability (including bots, denial-of-service activity, or vulnerability probing).
• Reverse-engineer, decompile, or attempt to extract source code beyond what is publicly served.
• Use the Service in any way that could damage, disable, overburden, or impair our servers or networks.

4. Third-party bookings

Bookings are completed on third-party partner websites (such as Booking.com). Those bookings are governed entirely by the terms, conditions, and privacy policies of those third parties. We are not party to your booking and have no responsibility for:

• The availability, performance, or quality of the travel service booked.
• Cancellations, refunds, changes, or disputes with the third party.
• Errors in pricing, descriptions, or availability shown by the third party.

Your contractual relationship for any booking is exclusively with the third-party provider.

5. Affiliate disclosure

WhereFromHere participates in affiliate programs. When you click a partner link and complete a booking, we may receive a commission at no additional cost to you. Commission does not influence the order or prominence of search results, which are based on relevance, price, and partner availability. We only feature partners we believe offer genuine value to Australian travellers.

6. Prices, availability & accuracy

Prices, availability, and offers shown on WhereFromHere are sourced from third-party partners and may change at any time without notice. We make reasonable efforts to ensure information is accurate but do not guarantee it. The price you ultimately pay is determined by the third-party partner at the time of booking.

7. Intellectual property

All content on the Service (text, design, graphics, logos, code, and arrangement) is owned by us or our licensors and is protected by Australian and international copyright and trade-mark law. You may view content for personal, non-commercial use only. You may not reproduce, distribute, or create derivative works without our prior written consent.

Third-party trademarks (such as airline, hotel, and partner brand names) remain the property of their respective owners and are used here for identification and comparison only.

8. User content

If you submit information to us via a form (newsletter signup, partner enquiry, contact message), you grant us a non-exclusive, royalty-free licence to use that information for the purpose of responding to or processing your submission. You confirm the information is accurate and that you have the right to provide it.

9. Disclaimer

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Travel involves inherent risk. Where to travel, when, and through which provider is your decision. We strongly recommend you arrange appropriate travel insurance.

10. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising from your use of the Service is limited to AUD $100. We are not liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits, lost data, or loss of enjoyment.

11. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms operates to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded. Where a non-excludable guarantee applies and the goods or services are not of a kind ordinarily acquired for personal, domestic, or household use, our liability is limited (at our option) to re-supply, or payment of the cost of re-supplying, the relevant service.

12. Indemnity

You agree to indemnify and hold us harmless against any claim, loss, damage, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service.

13. Termination

We may suspend or terminate your access to the Service at any time, without notice, for any reason, including breach of these Terms. Sections that by their nature should survive termination (intellectual property, disclaimers, liability limits, indemnity, governing law) will continue to apply.

14. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. Continued use of the Service after a change constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

16. Contact

• Email: hello@wherefromhere.com.au
• Postal: WhereFromHere, South Brisbane QLD, Australia
• ABN: 50 931 918 712